In today's fast paced business environment, Customer Care operations face multiple challenges. Some of which includes increasing call volumes, high agent turnover rates, too many systems on the agents' desktops, rapid changes in product offerings, service toolsets, fundamental technologies, as well as escalating costs.
ITSP can design, implement, and integrate solutions designed to achieve rapid improvement in agent performance, and operational efficiency. Your customers can enjoy higher-quality experiences, while you see business results.
ITSP's Customer Care suite of applications is the primary toolset used for customer service. This application is used by a Customer Service Representative (CSR) to access customer information when a customer calls. If yours is a service-led business, improving your interface with the customer could be the key to competitive advantage.
ITSP can aggregate information from your diverse business applications into a smoothly functioning, unified desktop that provides agents with a 360-degree view of all customer interactions with the enterprise.
Your agents can learn their jobs more quickly, complete calls more efficiently, and find more opportunities to convert service to sales. Your customers can experience more continuity from call to call, with increased satisfaction and loyalty to your business.
ITSP's self-service portals help achieve bottom-line results for your business by making your customers feel welcome, and helping them find what they want quickly and easily.
ITSP specializes in traditional DTMF and Voice Recognition based IVRs, with strong back-end system integration capabilities. We develop and maintain billing inquiries, payments, provisioning, invoice requests, and many other self-service functions.
ITSP specializes web site design, development, optimization and sale automation, with strong back-end system integration capabilities. We have developed and maintained billing inquiries, payments, provisioning, invoice requests, appointment scheduling, ordering, and many other self-service e-biz functions.
ITSP has implemented many e-business applications for telecom providers, insurance companies, and manufacturing firms, including sales, servicing, and order inquiry and tracking. Some of these applications are used by customers, dealers, and retailers across the country. High profile, mission critical, and highly automated, these e-biz applications have helped our partners to achieve their business goals.
The accuracy of the statements that you provide to your customers can have an enormous impact on contact centre traffic. You want to ensure that your data is clean and your statements are well-designed, easy-to-understand, and most importantly, correct.
ITSP has implemented payment processing solutions at very large enterprises, and can now provide the same functionality to small and medium sized organizations at a fraction of the cost.
Financial Management Applications
Lapsed accounts and missed payments can cost your organization a significant portion of its revenues, not to mention the expense of chasing delinquent payees, or working with agencies.
How can you determine what's really going on with your business unless you have robust, accurate reporting? ITSP understands data and the impact it can have when presented inaccurately.
This application is suitable for companies where we need to offer self services in plazas or malls where multiple brands food services are required. It offers self service mobile/ kiosk/ IVR/ POS order applications, plus payment, inventory management, loyalty management, reporting & analytics, display board and integration capability, enabling by AI modules.
This suite of applications are most used in restaurants, travel plazas, airports and malls for food industry, In addition, it has been widely used in the retail industry for pick, scan, pay and go retail business model. Our advanced security features position us much better to support self services operational mode.
WAIV is a SAAS Platform that will help medium and large sized enterprises for building management automation and customer journey personalization with AI. WAIV is a SAAS platform that allows our customers to collect and process massive IOT data (including AI cameras) using smart data processing algorithms and AI technologies. We can easily collect, process and control building temperature, light, humility, air quality, and many other environment parameters using the platform. In addition, incoming and outgoing peoples, cars, where they come and go, how many of them and what they are doing can be closely monitored based on your business needs. Many business insights, intelligence, notification and decisions can be made automatically using our latest AI technologies to enable security, building heatmap, workforce and service needs, etc. We have been successfully using the platform to manage building automatically and deliver optimum customer journey inside plazas, malls, and large scale commercial building.
ITSP'S Campaign Management System is an enterprise campaign management, business event processing and message notification engine that can be used to monitor customer events and trigger responses configured by its users using pre-built templates. The application provides campaign list, message template management, alerts and notifications using email, surface mail, text messaging, outbound dialer (voice calls), and fax. The built-in workflow processes allow you to manage various message and document templates, and enforce an approval process before any changes or new responses are promoted to production. The comprehensive rule engine allows business users to define different rules specifying when, where and what messages are sent to customers under what specific business conditions. Campaign Management System also has built-in functionality to integrate with Business Process Execution Language (BPEL) to trigger calls to additional web services to perform closed-loop business process monitoring and processing.
ITSP's Enterprise Financial Platform (EFP) is an enterprise financial management application capable of processing financial transactions. It can be configured to interface with multiple clearinghouses and financial institutions. It has a front-end system enabling detailed querying of complete transaction history, as well as the ability to process refund transactions in a centralized and controlled manner.
It is capable of using a business rule engine, negative files, address verification logic, and the latest credit card specific security codes to minimize fraud. It also offers extensive business rule maintenance and reporting capabilities. It manages pre-authorized and one-time credit card payments, as well as gift and debit card processing. It can also be used to manage and process virtual PIN and various award programs.
The royalty functionality built inside the EFP allows you to define customized reward strategies based on customers' spending habits, number of usages, products, or services, and other factors.
ITSP's OMNI channel Appointment and scheduling application is used to perform self service appoinment scheduling using web, mobile, and kiosk. It has very flexibility & extensible form design, notification templates, rule engine, workforce skill type and appoinment type matching, payment and self service notification features that are built for store, medical office, repair shop, field service and sale appoinment booking. It is an easy to use SAAS application that is built for small and medium size company with many store locations.