For over 25 years, ITSP has partnered with leading organizations across North American to deliver strategic technology solutions that drive business transformation and operational excellence. Our client relationships are built on trust, expertise, and a shared commitment to achieving measurable business outcomes.
ITSP has established long-term partnerships with leading financial institutions across North America, delivering innovative technology solutions that enhance customer experience, optimize operations, and ensure regulatory compliance.
Our expertise in telecom network integration, order management, and customer experience solutions has made us a trusted technology partner for major telecommunications providers throughout North America.
ITSP partners with retail organizations to transform customer engagement through omnichannel solutions, supply chain optimization, and innovative self-service applications.
Our strategic technology solutions have delivered business value across multiple sectors, including healthcare, professional services, and industrial markets.
Unlike traditional IT vendors, we function as your strategic technology partner. We begin with your business objectives, nottechnology specifications, to ensure every solution delivers measurable business value.
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Our consultants bring deep domain knowledge to each engagement, understanding the unique challenges and opportunities within your specific industry.
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From initial strategy through implementation to ongoing optimization, we own the entire transformation journey with single-point responsibility for results.
ITSP is proud of its ability to successfully deliver all projects within the agreed time frame and budget, with a 25+ year track record of client satisfaction.
With over 25 years of experience serving North American enterprises, we combine global best practices with deep understanding of the North American business context and regulatory environment.
We don't just deliver projects—we build lasting partnerships focused on achieving your business objectives through technology-enabled transformation.
Our technical expertise is always applied with a clear understanding of business outcomes, ensuring technology investments deliver maximum ROI.
From strategy and design through implementation and optimization, we provide comprehensive services that address your complete business transformation needs.
ITSP partners with forward-thinking organizations seeking to transform their business through strategic technology implementation. Whether you're exploring new capabilities or ready to implement specific solutions, our team is ready to help you achieve your business objectives.
In today's fast paced business environment, Customer Care operations face multiple challenges. Some of which includes increasing call volumes, high agent turnover rates, too many systems on the agents' desktops, rapid changes in product offerings, service toolsets, fundamental technologies, as well as escalating costs.
ITSP can design, implement, and integrate solutions designed to achieve rapid improvement in agent performance, and operational efficiency. Your customers can enjoy higher-quality experiences, while you see business results.
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ITSP's Customer Care suite of applications is the primary toolset used for customer service. This application is used by a Customer Service Representative (CSR) to access customer information when a customer calls. If yours is a service-led business, improving your interface with the customer could be the key to competitive advantage.
ITSP can aggregate information from your diverse business applications into a smoothly functioning, unified desktop that provides agents with a 360-degree view of all customer interactions with the enterprise.
Your agents can learn their jobs more quickly, complete calls more efficiently, and find more opportunities to convert service to sales. Your customers can experience more continuity from call to call, with increased satisfaction and loyalty to your business.
ITSP's self-service portals help achieve bottom-line results for your business by making your customers feel welcome, and helping them find what they want quickly and easily.
ITSP specializes in traditional DTMF and Voice Recognition based IVRs, with strong back-end system integration capabilities. We develop and maintain billing inquiries, payments, provisioning, invoice requests, and many other self-service functions.
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ITSP specializes web site design, development, optimization and sale automation, with strong back-end system integration capabilities. We have developed and maintained billing inquiries, payments, provisioning, invoice requests, appointment scheduling, ordering, and many other self-service e-biz functions.
ITSP has implemented many e-business applications for telecom providers, insurance companies, and manufacturing firms, including sales, servicing, and order inquiry and tracking. Some of these applications are used by customers, dealers, and retailers across the country. High profile, mission critical, and highly automated, these e-biz applications have helped our partners to achieve their business goals.
The accuracy of the statements that you provide to your customers can have an enormous impact on contact centre traffic. You want to ensure that your data is clean and your statements are well-designed, easy-to-understand, and most importantly, correct.
ITSP has implemented payment processing solutions at very large enterprises, and can now provide the same functionality to small and medium sized organizations at a fraction of the cost.
Financial Management Applications
Lapsed accounts and missed payments can cost your organization a significant portion of its revenues, not to mention the expense of chasing delinquent payees, or working with agencies.
How can you determine what's really going on with your business unless you have robust, accurate reporting? ITSP understands data and the impact it can have when presented inaccurately.