In today's fast paced business environment, Customer Care operations face multiple challenges. Some of which includes increasing call volumes, high agent turnover rates, too many systems on the agents' desktops, rapid changes in product offerings, service toolsets, fundamental technologies, as well as escalating costs.
ITSP can design, implement, and integrate solutions designed to achieve rapid improvement in agent performance, and operational efficiency. Your customers can enjoy higher-quality experiences, while you see business results.
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ITSP's Customer Care suite of applications is the primary toolset used for customer service. This application is used by a Customer Service Representative (CSR) to access customer information when a customer calls. If yours is a service-led business, improving your interface with the customer could be the key to competitive advantage.
ITSP can aggregate information from your diverse business applications into a smoothly functioning, unified desktop that provides agents with a 360-degree view of all customer interactions with the enterprise.
Your agents can learn their jobs more quickly, complete calls more efficiently, and find more opportunities to convert service to sales. Your customers can experience more continuity from call to call, with increased satisfaction and loyalty to your business.
ITSP's self-service portals help achieve bottom-line results for your business by making your customers feel welcome, and helping them find what they want quickly and easily.
ITSP specializes in traditional DTMF and Voice Recognition based IVRs, with strong back-end system integration capabilities. We develop and maintain billing inquiries, payments, provisioning, invoice requests, and many other self-service functions.
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ITSP specializes web site design, development, optimization and sale automation, with strong back-end system integration capabilities. We have developed and maintained billing inquiries, payments, provisioning, invoice requests, appointment scheduling, ordering, and many other self-service e-biz functions.
ITSP has implemented many e-business applications for telecom providers, insurance companies, and manufacturing firms, including sales, servicing, and order inquiry and tracking. Some of these applications are used by customers, dealers, and retailers across the country. High profile, mission critical, and highly automated, these e-biz applications have helped our partners to achieve their business goals.
The accuracy of the statements that you provide to your customers can have an enormous impact on contact centre traffic. You want to ensure that your data is clean and your statements are well-designed, easy-to-understand, and most importantly, correct.
ITSP has implemented payment processing solutions at very large enterprises, and can now provide the same functionality to small and medium sized organizations at a fraction of the cost.
Financial Management Applications
Lapsed accounts and missed payments can cost your organization a significant portion of its revenues, not to mention the expense of chasing delinquent payees, or working with agencies.
How can you determine what's really going on with your business unless you have robust, accurate reporting? ITSP understands data and the impact it can have when presented inaccurately.
ITSP partners with leading technology providers to deliver comprehensive solutions that address our clients' most complex business challenges. Our strategic alliances enable us to combine our business process expertise with cutting-edge technology platforms, creating end-to-end solutions that drive measurable business outcomes.
ITSP maintains strategic relationships with the world's leading enterprise technology providers. These partnerships represent our commitment to delivering comprehensive, integrated solutions that meet the most demanding business requirements.
Value To Clients:
- Access to the most current technology platforms and innovations
- Joint solution development for complex business challenges
- Certified expertise inimplementation and integration
- Priority technical support and resource allocation
- Comprehensive solution design that leverages platform strengths
ITSP has established specialized partnerships with leading providers in key technology domains to deliver targeted solutions for specific business needs.
Domain Expertise:
-Integration & API Management: Mulesoft certified integration expertise
-Digital Experience: Adobe Experience Cloud implementation specialists
-Enterprise Middleware: Redhat platform specialists with deep integration capabilities
-Payment Processing: Certified expertise with leading payment service providers
ITSP collaborates with leading infrastructure technology providers to deliver robust, scalable solutions that form the foundation for business transformation.
Infrastructure Capabilities:
- Enterprise data management and analytics solutions
- Core business process platform implementation
- Database architecture and optimization services
- Legacy system modernization and integration
ITSP partners with specialized technology providers to deliver targeted solutions for specific industry requirements and business functions.
Specialized Capabilities:
- Payment processing and financial transaction management
- Industry-specific application solutions
- Custom integration services for niche requirements
- Domain-specific business process automation
Unlike traditional technology vendors, ITSP approaches partnershipswith a business-first mindset:
- We begin with your strategic business objectives
- We select the right technology partners to address your specific challenges
- We integrate solutions that deliver measurable business outcomes
- We provide end-to-end accountability for solution success
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Our consultants hold multiple certifications across our partner ecosystems, ensuring:
- Deep platform knowledge and implementation best practices
- Access to the latest technology capabilities
- Ability to design solutions that maximize platform value
- Proven methodologies for successful implementation
ITSP works closely with our technology partners to:
- Co-develop industry-specific solutions
- Address complex business challenges through integrated approaches
- Deliver innovative solutions that combine our business processexpertise with cutting-edge technology
- Provide clients with comprehensive, end-to-end solutions
Leverage our strategic partnerships to implement proven solutions faster and with reduced risk.
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Benefit from our ability to integrate multiple technology platforms into cohesive business solutions.
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Work with a partner that has established relationships with leading technology providers across all critical domains.
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Rely on our certified expertise and proven methodologies for successful technology implementation.
ITSP partners with organizations seeking to transform their business through strategic technology implementation. Whether you're exploring new capabilities or ready to implement specific solutions, our partnership ecosystem is ready to help you achieve your business objectives.