In today's fast paced business environment, Customer Care operations face multiple challenges. Some of which includes increasing call volumes, high agent turnover rates, too many systems on the agents' desktops, rapid changes in product offerings, service toolsets, fundamental technologies, as well as escalating costs.
ITSP can design, implement, and integrate solutions designed to achieve rapid improvement in agent performance, and operational efficiency. Your customers can enjoy higher-quality experiences, while you see business results.
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ITSP's Customer Care suite of applications is the primary toolset used for customer service. This application is used by a Customer Service Representative (CSR) to access customer information when a customer calls. If yours is a service-led business, improving your interface with the customer could be the key to competitive advantage.
ITSP can aggregate information from your diverse business applications into a smoothly functioning, unified desktop that provides agents with a 360-degree view of all customer interactions with the enterprise.
Your agents can learn their jobs more quickly, complete calls more efficiently, and find more opportunities to convert service to sales. Your customers can experience more continuity from call to call, with increased satisfaction and loyalty to your business.
ITSP's self-service portals help achieve bottom-line results for your business by making your customers feel welcome, and helping them find what they want quickly and easily.
ITSP specializes in traditional DTMF and Voice Recognition based IVRs, with strong back-end system integration capabilities. We develop and maintain billing inquiries, payments, provisioning, invoice requests, and many other self-service functions.
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ITSP specializes web site design, development, optimization and sale automation, with strong back-end system integration capabilities. We have developed and maintained billing inquiries, payments, provisioning, invoice requests, appointment scheduling, ordering, and many other self-service e-biz functions.
ITSP has implemented many e-business applications for telecom providers, insurance companies, and manufacturing firms, including sales, servicing, and order inquiry and tracking. Some of these applications are used by customers, dealers, and retailers across the country. High profile, mission critical, and highly automated, these e-biz applications have helped our partners to achieve their business goals.
The accuracy of the statements that you provide to your customers can have an enormous impact on contact centre traffic. You want to ensure that your data is clean and your statements are well-designed, easy-to-understand, and most importantly, correct.
ITSP has implemented payment processing solutions at very large enterprises, and can now provide the same functionality to small and medium sized organizations at a fraction of the cost.
Financial Management Applications
Lapsed accounts and missed payments can cost your organization a significant portion of its revenues, not to mention the expense of chasing delinquent payees, or working with agencies.
How can you determine what's really going on with your business unless you have robust, accurate reporting? ITSP understands data and the impact it can have when presented inaccurately.
In today's fast-paced business environment, organizations face multiple challenges including increasing operational complexity, rapidly changing technologies, and escalating costs. ITSP designs, implements, and integrates technology solutions that achieve rapid improvement in performance and operational efficiency while delivering exceptional business results.
The process of application development must ensure applications function as intended, perform as planned, and contribute to the success of the business. ITSP's approach to application delivery enables IT to become a more effective partner to the business by continuously aligning and managing application delivery projects with expected business outcomes.
ITSP is proud of its ability to successfully deliver all its projects within the agreed time frame and budget. Our methodology ensures predictable outcomes through careful planning, experienced execution, and transparent communication.
Our Capabilities:
- Deliver innovative applications to meet your specific needs
- Resolve production issues and performance bottlenecks
- Desktop and application rollout across the country
- Performance tuning and system volume testing
- Quality assurance automation
- Manage company-wide infrastructure and network security
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In today's business environment, business managers face multiple challenges: increasing product and service requirements, too many systems to deliver the required functionality, high cost and long development cycles, rapidtechnological changes, and more. Through a suite of applications, ITSP can design, implement, and integrate solutions designed to achieve quick application development and deployment while keeping costs low.
Your customers can enjoy a higher-quality experience, and you can see business results.
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ITSP's Enterprise Customer Alert and Notification suite of applications is the primary tool used for end-to-end business event management with the ability to trigger additional workflows using a dedicated rule engine. This application is used by business teams to monitor business events of interest andautomate actions based on pre-configured business rules.
If your organization is service-led, improving your interface with the customer could be the key to competitive advantage.
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ITSP simplifies complex, fragmented technology environments by aligning your architecture with core business strategy. We bridge the gap between legacy systems and modern requirements to deliver measurable results faster.
Our Strategic Approach:
- Expertise & Standards: Leverage 25+ years of experience to implement quality-driven systemstandards.
- Cost Efficiency: Optimize budgets using a strategic mix of onshore and offshore engineering talent.
- Risk Mitigation: Utilize client-tested methodologies and pre-built assets toaccelerate delivery.
- Intelligent Connectivity: Seamlessly integrate existing enterprise assets with our AI Platform for future-ready operations.
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At ITSP, each project we deliver includes a review of the environment in which the application will be running. A recommendation regarding memory, processing power, diskspace, and other operational parameters is made early in the project cycle, or if deploying to existing hardware, the application is designed and built to perform optimally on that hardware.
ITSP's development and deployment resources are also available to work on infrastructure-only initiatives at your site, using their extensive experience to help you get the most out of your hardware investment.
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Efficient, well-designed call routing can save your enterprise money by reducing unnecessary call transfers. Using customer profiles and calling pattern information, ITSP can help you implement intelligent call routing logic based on variables that you define and on the skill groups that you have in your call centers.
You can also use different call treatments for different customer segments, including special greetings, promotion messages, call backs, and call prioritization. This approach, combined with ITSP's expert assistance, will give your customers the best possible experience.
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Technology Expertise: We have insight knowledge in terms of Genesys, CISCO, Connect, Nice and Avaya contact center solutions and business practice.
Business Impact:
- Agents can perform their jobs more quickly and complete calls more efficiently
- Increased opportunities to convert service to sales
- Customers experience more continuity from call to call
- Increased customer satisfactionand loyalty to your business
ITSP partners with organizations seeking to transform their business through strategic technology implementation. Whether you're exploring new capabilities or ready to implement specific solutions, our technical service experts are ready to help you achieve your business objectives.