In today's fast paced business environment, Customer Care operations face multiple challenges. Some of which includes increasing call volumes, high agent turnover rates, too many systems on the agents' desktops, rapid changes in product offerings, service toolsets, fundamental technologies, as well as escalating costs.
ITSP can design, implement, and integrate solutions designed to achieve rapid improvement in agent performance, and operational efficiency. Your customers can enjoy higher-quality experiences, while you see business results.
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ITSP's Customer Care suite of applications is the primary toolset used for customer service. This application is used by a Customer Service Representative (CSR) to access customer information when a customer calls. If yours is a service-led business, improving your interface with the customer could be the key to competitive advantage.
ITSP can aggregate information from your diverse business applications into a smoothly functioning, unified desktop that provides agents with a 360-degree view of all customer interactions with the enterprise.
Your agents can learn their jobs more quickly, complete calls more efficiently, and find more opportunities to convert service to sales. Your customers can experience more continuity from call to call, with increased satisfaction and loyalty to your business.
ITSP's self-service portals help achieve bottom-line results for your business by making your customers feel welcome, and helping them find what they want quickly and easily.
ITSP specializes in traditional DTMF and Voice Recognition based IVRs, with strong back-end system integration capabilities. We develop and maintain billing inquiries, payments, provisioning, invoice requests, and many other self-service functions.
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ITSP specializes web site design, development, optimization and sale automation, with strong back-end system integration capabilities. We have developed and maintained billing inquiries, payments, provisioning, invoice requests, appointment scheduling, ordering, and many other self-service e-biz functions.
ITSP has implemented many e-business applications for telecom providers, insurance companies, and manufacturing firms, including sales, servicing, and order inquiry and tracking. Some of these applications are used by customers, dealers, and retailers across the country. High profile, mission critical, and highly automated, these e-biz applications have helped our partners to achieve their business goals.
The accuracy of the statements that you provide to your customers can have an enormous impact on contact centre traffic. You want to ensure that your data is clean and your statements are well-designed, easy-to-understand, and most importantly, correct.
ITSP has implemented payment processing solutions at very large enterprises, and can now provide the same functionality to small and medium sized organizations at a fraction of the cost.
Financial Management Applications
Lapsed accounts and missed payments can cost your organization a significant portion of its revenues, not to mention the expense of chasing delinquent payees, or working with agencies.
How can you determine what's really going on with your business unless you have robust, accurate reporting? ITSP understands data and the impact it can have when presented inaccurately.
For over 25 years, ITSP Inc. has partnered with enterprises across North America enterprises to solve their most complex business challenges through strategic technology implementation. Our practice are designed to deliver measurable business outcomes, not just technical solutions.
ITSP Inc. has offered the following IT services for over 25 years with very successful track records:
ITSP specializes in web site design, development, optimization and sales automation, with strong back-end system integration capabilities. We have developed and maintained billing inquiries, payments, provisioning, invoice requests, appointment scheduling, ordering, and many other self-servicee-business functions.
Our e-business applications serve telecom providers, insurance companies, and manufacturing firms, including sales, servicing, and order inquiry and tracking. Highprofile, mission critical, and highly automated, these applications are used by customers, dealers, and retailers across the country to achieve business goals.
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The accuracy of the statements that you provide to your customers can have an enormous impact on contact center traffic. ITSP ensures your data is clean and your statements are well-designed, easy-to-understand, and most importantly, correct.
ITSP has implemented payment processing solutions at very large enterprises, and can now provide the same functionality to small and medium sized organizations at a fraction of the cost. Lapsed accounts and missed payments can costyour organization a significant portion of its revenues.
How can you determine what's reallygoing on with your business unless you have robust, accuratereporting? ITSP understands data and the impact it can have when presented inaccurately.
Customers are learning to expect greater self-servicing capabilities from their service providers—particularly for online services such as e-business, IVR, mobile applications and others. ITSP's background in application and systems integration helps your enterprise provide customers with a full set of self-servicing functions without a major investment.
With our customers, ITSP hasdeveloped some of the largest self-service applications in North America that are saving our customers millions of dollars. We are proud of our ability to deliver many missions critical applications.
Telecom order management is acomplicated process that involves product catalogue, lead management, order management, fulfillment and provisioning, with various eligibility, serviceability, and compatibility characteristics thatneed to be checked before an order can be processed. It is not a simple shopping cart application.
Over the past several years, ITSP has built many telecom order management applications and gained real-life telecom experience, giving us a library of TOM applications that can be used to manage:
- Telecom product catalogue setup and management
- Campaigns and offers configuration
- Pricing and discount structures
- Lead management workflows
- Order management processes
- Fulfillment and provisioningsystems
TOM can be used by your customer service representatives, third party dealers, vendors, and customers (self-service functionality). The application serves as an ideal starting point for your e-commerce strategy in today's competitive market environment.
Discover how our software streamlines business operations, enhances productivity, and supports your growth.
ITSP specializes in end-to-end transactional processing, from order capture, order processing, payment, fulfillment, and return processes so that you know your transaction insights with transparency. ITSP knows how each systemworks and how they can integrate together to deliver your business needs.
ITSP can aggregate information from your diverse business applications into a smoothly functioning,unified OMNI Channel application that provides users/ agents with a 360-degree view of all customer interactions with the enterprise.
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ITSP is proud of its ability tosuccessfully deliver all projects within the agreed time frame and budget. Our methodology ensures predictable outcomes through careful planning, experienced execution, and transparent communication.
Our practice areas represent decades of successful implementation across diverse industries, with a focuson delivering practical solutions that exceed customer expectations.
Unlike traditional IT service providers, we function as your strategic technology partner, focusing on business outcomes rather than technical features.
![[interface] screenshot of core features (for a ai legal tech company)](https://cdn.prod.website-files.com/image-generation-assets/be7a6c33-5a4c-4431-945c-1ed9bdd33017.avif)
Deep understanding of North American business context and regulatory environment, with experience serving organizations throughout North America.
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From initial strategy through implementation to ongoing optimization, we own the entire transformation journey with single-point responsibility for results.
ITSP partners with organizations seeking to transform their business through strategic technology implementation. Whether you're exploring new capabilities or ready toimplement specific solutions, our practice leaders are ready to help you achieve your business objectives.
